FurFamily

How do I add my first pet?

Open the Pets tab and tap Add a pet. The wizard walks you through species, name, breed, birthday, and an optional photo. You can edit anything later from the pet's profile.

How does sync work? Do I need an account?

The app works fully offline — records you enter live on your device and persist across launches.

If you sign in (More → Account → Sign in), the same records sync to our server and become available on your other devices when you sign in there. Sync runs automatically when the app comes to the foreground; the dot in the top-right corner shows the current state.

What's the difference between Free, Pro and Family?

• Free: The free plan includes 2 pets. If you already have more, you keep them all; adding another needs Pro or Family. Cross-device sync works on the free plan once you sign in.
• Pro: edit all your own pets, vet-ready PDF export, and a monthly AI credit allowance.
• Family: a shared household with its own monthly AI allowance. Roles: admin, member, sitter, vet.

Current prices are shown in the app. Cancel anytime from your device's subscription settings (More → Subscription → Manage).

How do I sign in with Apple / Google?

On the Sign in / Sign up screen, tap the Apple or Google button. The OS opens the system flow, and on success you're returned to FurFamily already signed in. We never see your password.

I forgot my password. How do I reset it?

Password reset is being added. In the meantime, email support@furfamilyapp.com and we'll trigger a reset for you. If you signed in with Apple or Google, you don't have a password — just use those buttons.

Where are my pet's photos stored?

Pet and event photos are stored on your device and, while you are signed in, uploaded to our own storage. That means they follow you to a new device and survive a reinstall, along with the records themselves. Deleting your account deletes them too — see the Privacy Policy.

How do I export my data?

Open More → Data → Export backup. The app generates a JSON file with every pet, vaccine, medication, reminder, and growth entry. Save it anywhere you'd save a regular file.

How do I import a backup?

Open More → Data → Import backup, paste the JSON contents, confirm. The import overwrites your current local data with the contents of the backup, then re-syncs.

Notifications aren't firing — what should I check?

• On first launch we ask for notification permission. If you said no, enable it in your phone's Settings → Notifications → FurFamily.
• Inside the app, check More → Notifications is on, and your Quiet hours aren't covering the time you expect a reminder.
• On Android, some manufacturers (Samsung, Xiaomi, Huawei) aggressively kill background apps. Whitelist FurFamily in your battery / app-management settings.

How do I manage my subscription?

Open More → Subscription → Manage in the app. This deep-links to your platform's subscription page (Apple ID Subscriptions on iOS, Play Store Subscriptions on Android), where you can change plan, cancel, or restore purchases.

If a renewal fails, your plan stays active while the store retries the charge (up to 16 days by default).

How does a Family household work?

Joining a household is membership only. You choose which of your pets to share; the rest stay private. Every owner can share or unshare a pet at any time. A new pet starts private unless "Share with family" is on when you add it (in a household it is on by default).

An owner can give a shared pet to another admin or member — its photos and QR tag go with it. If a member leaves or is removed, their pets become private again and the household's pets disappear from their device; reminders for pets they can no longer access are hidden, not deleted.

Where are AI credits spent from?

A household member spends the Family plan's monthly credits first, then their own plan's monthly credits, then credits they bought. The "My credits first" setting swaps the first two. Purchased credit packs belong to the buyer, are never spent by anyone else, and never expire. Refunds for packs are handled by the App Store / Google Play under their policies.

How do I delete my account?

Open More → Danger zone → Delete account and confirm twice. We delete your account, your private pets and personal data, your reminders, AI assistant conversations, activity entries, and your authentication record. This is permanent. Pets you shared with your household stay there, with their records, photos and QR tag, and pass to another admin, or a member if there is none. If you can't access the app, see /delete-account.

Is my data shared with anyone?

No third-party advertising or data brokers. We do use Firebase (Google) for authentication, analytics, crash reporting, and notifications, RevenueCat for subscription state, and Anthropic for the AI assistant (only when you use it). The full breakdown is in the privacy policy.

What languages are supported?

10 languages, all fully translated: English, Ukrainian, Spanish, German, Italian, Chinese, Polish, Russian, French, and Portuguese.

How do I report a bug?

Email support@furfamilyapp.com with: what you were doing, what you expected, what happened, the version string from More → About → Version (looks like 1.4.0 + a short git hash), your device model and OS, and a screenshot if it's a visual issue.