FurFamily

Last updated: 20 October 2026

1. Who We Are

FurFamily ("we", "our", "us") is a mobile app that helps pet owners track their pets' weight, vaccines, medications, vet visits, and reminders. FurFamily is operated as an independent software publisher.

Contact: support@furfamilyapp.com

2. What Data We Collect

Account data

When you sign up we collect your email address and an optional display name. You can also sign in with Apple or Google, in which case we receive your name and email from those providers. Authentication is handled by Firebase Authentication (Google) — Firebase manages your credentials and login sessions, and we never see or store your password.

Pet and care data you enter

• Pet profile: name, species, breed, sex, birthday, microchip / registration / insurance numbers, photos and videos you choose to attach.
• Weight and height measurements you log over time.
• Medical events: vet visits, observations, vaccines, medications, reminders.
• Notes you write about your pet.
• Names of caregivers you add (e.g. "Mom", "Alex") when logging medication intakes.
• Contact records you create for a pet — the vet, clinic, groomer or sitter. These hold the name you give them and, where you choose to enter it, their phone number, email address, postal address and your own notes. This is information about another person, so please add only what you need and only where you may reasonably do so.

This data is stored locally on your device and, when you are signed in, synced to our server so it stays available across your devices. Records of pets you share with a household are also available to its members.

Photos, videos and documents

Where your pet photos, record attachments (documents and scans) and pet avatars are kept depends on your plan:

• Pro and Family — they are stored on your device and uploaded to our own storage, so they stay available across your devices and after you reinstall the app. Pro and Family can also add short videos (up to 30 seconds), stored the same way.
• Free plan — new photos, documents and avatars stay on your device only (photos are saved in a reduced size). They are not uploaded to us. You can keep a copy in your own iCloud or Google Drive (see below). Photos you uploaded earlier stay in our storage until you delete them or your account, and a copy is also kept on your device.

The app tells you in advance before a plan change affects where your photos are stored. Uploads use encrypted HTTPS connections, and we use your photos and videos only to show them back to you and to the household members you have shared that pet with.

Photos of pets often include people too. Please only upload photos you are comfortable storing on our servers, and only photos of other people who are content for you to do so.

Signing out removes the photos cached on that device. Photos that exist only on that device (free plan) are removed too, so the app offers to back them up first. Our stored copy is kept so the same account can see it again on the next sign-in. Deleting your account deletes everything we store, together with the rest of your data — see sections 7 and 10.

Backup to your own iCloud or Google Drive

On any plan you can back up to your own cloud: iCloud on iPhone, Google Drive on Android. The backup goes from your device straight to your iCloud or Google Drive account. It does not go to our servers, and we cannot read it.

• What it contains: a copy of your pet records, and the photos, videos, documents and avatars that are kept only on your device, in a furfamily folder.
• Google Drive: FurFamily asks only for access to its own hidden app folder (Google’s “app data” permission). It cannot see, open or change any other file in your Drive. The folder is not shown in the Drive app, but it counts toward your Google storage.
• iCloud: the folder is visible in the Files app under iCloud Drive → furfamily.
• Automatic backup: on by default; while the app is open or in the background it copies new photos and files on its own. You can turn it off in the app.
• Deleting it: use “Delete the iCloud / Google Drive copy” in the app (More → backup). You can also remove it yourself — in the Files app for iCloud, or in Google Drive settings → Manage apps for Google Drive. Deleting your FurFamily account does not delete this copy, because it is in your own cloud account.

Subscription state

A flag indicating whether you have an active Pro or Family subscription, and its expiry date. We receive this from RevenueCat (our subscription provider — see "Service Providers" below) via webhook when your subscription changes state. We do not see your payment method, full receipt, or store-account details.

Diagnostics and crash data

We use Firebase Crashlytics, Firebase Analytics, and Firebase Performance Monitoring to monitor app stability, basic feature engagement (which screens are used, which features are tapped, crash rates), and app performance (screen render times, network request durations). When the app encounters a non-fatal error it may also POST a short log entry (level, timestamp, message, error stack) to our own server, where it is auto-pruned after 14 days. None of this data is used for advertising, profiling, or tracking across other apps.

Household, activity and AI assistant

If you create or join a household, we store your membership and role (admin, member, sitter, vet) and activity entries — who logged a care task or dose, and when. We also store your AI assistant conversations and your AI credit balance. AI assistant conversations are deleted with your account.

Push notification tokens

If you allow notifications, we store your device push token (via Firebase Cloud Messaging) so we can deliver reminders for vaccines, medications, and care tasks you've scheduled.

3. What We Do Not Collect

• Location data.
• Your device's address book, calendar, or other phone-wide data. FurFamily never reads your phone's contacts; the vet and sitter details described in section 2 are only ever the ones you type in yourself.
• Browsing or in-app behavior for advertising purposes.
• Health data from HealthKit / Google Fit.
• Payment card numbers or banking information.

4. How We Use Your Data

• Sync your records across your devices.
• Send the notifications you scheduled (vaccine due, med reminders, custom).
• Process subscription state via RevenueCat.
• Monitor app stability, performance, and fix crashes (Firebase Analytics, Crashlytics, Performance Monitoring).
• Respond to support requests.
• Comply with legal obligations.

5. Service Providers

We use a small number of vetted service providers. Each receives only the minimum data needed to do its job.

Firebase (Google)

Firebase provides authentication, analytics, crash reporting, performance monitoring, and push notifications. Firebase processes your account email, device identifiers, usage events, crash logs, and performance traces under Google's Data Processing Terms. Firebase Analytics is configured as a first-party product analytics tool only — IDFA collection is disabled, no data is shared with advertising networks, and the Android com.google.android.gms.permission.AD_ID permission is blocked.

RevenueCat

RevenueCat manages subscription billing across App Store and Google Play. RevenueCat receives only your Firebase user ID (a random UUID, not your email or name) and subscription status. RevenueCat handles this data under their Data Processing Addendum.

Apple App Store / Google Play

Payment for Pro subscriptions is processed by Apple or Google. We never see card numbers or banking information.

Anthropic (AI Coach)

FurFamily includes an optional AI Coach. It is off until you accept it explicitly, and it never runs on its own. When you ask it something, your question and the pet records needed to answer it are sent to Anthropic, whose Claude model writes the reply. Those records can include weight history, vaccinations, medications, vet visits, care logs and the notes you have written. Under Anthropic's commercial API terms this data is not used to train their models. If you never accept the AI Coach, nothing is ever sent to Anthropic.

Our own server

Pet records and account data are stored in a PostgreSQL database hosted on a secure VPS. Access to that database is limited to FurFamily; your data leaves it only in the specific cases described in this section, and photos are stored in our own file storage on the same infrastructure. All data is transmitted over encrypted HTTPS connections.

We do not sell your data

We never sell, rent, or trade your personal data to any third party for marketing or advertising purposes.

6. No Cross-App Tracking, No Advertising IDs

FurFamily does not perform any cross-app or cross-website tracking as defined by Apple's App Tracking Transparency framework. Specifically:

• We do not collect Apple's IDFA. IDFA collection is explicitly disabled at the SDK level (GOOGLE_ANALYTICS_IDFA_COLLECTION_ENABLED = NO).
• We do not collect Google's Advertising ID on Android. The com.google.android.gms.permission.AD_ID permission is blocked.
• We do not integrate any advertising SDKs and do not share data with advertising networks, attribution services, or data brokers.
• Firebase Analytics is used solely for first-party product analytics (which screens are used, crash rates, feature engagement) and is configured so it cannot be linked to advertising identifiers.

7. Data Storage and Retention

Your data is stored on our server (PostgreSQL on a private VPS) and locally on your device. All transit uses HTTPS.

• Pet and account data — until you delete your account. Pets you shared with your household stay there, with their records, photos and QR tag, and pass to another admin, or a member if there is none. Records you added to shared pets stay with the household too.
• Leaving a household — your pets become private again and the household's pets disappear from your device. Reminders for pets you can no longer access are hidden, not deleted.
• Diagnostics logs (our server) — 14 days, then auto-pruned.
• Firebase Analytics events — retained for the period set in our Firebase project (default 14 months).
• Subscription receipts — kept by RevenueCat per their policy.
• Your iCloud / Google Drive backup — stays in your own cloud account until you delete it (in the app, or in your iCloud or Google settings). We do not hold or control it.
• Backups — when we run database backups, an account you've deleted may persist in those backups for up to 30 days before backup rotation removes it.

8. Data Export

You can export all your data at any time from More → Data → Export backup in the app. The export is a JSON file containing every pet, vaccine, medication, reminder, and growth entry on your account.

9. Children's Privacy (COPPA)

FurFamily is not directed at children under 13 (or under 16 in the EEA). We do not knowingly collect personal data from children. If you believe a child has registered, contact us at support@furfamilyapp.com and we will delete the account.

10. Your Rights

Depending on where you live (including under GDPR, CCPA, and similar laws), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data (the in-app edit screens cover this directly).
• Delete your account and all associated data (except pets you shared with your household, which stay there) — see /delete-account.
• Export your data — use More → Data → Export backup in the app.
• Object to or restrict certain processing.
• Withdraw consent — by deleting your account.

To exercise these rights, email support@furfamilyapp.com from the email address tied to your account.

11. Data Security

All data is transmitted over encrypted HTTPS connections. Authentication is handled by Firebase with industry-standard security. We use rate limiting, input validation, and server-side authorization to protect your data.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by displaying a notice in the app. The latest version is always available at furfamilyapp.com/privacy.

13. Contact Us

FurFamily
Email: support@furfamilyapp.com
Website: furfamilyapp.com